My Prepaid Center Login Process at

by cclogin December 02, 2022

My Prepaid Center Online Access

My Prepaid Center offers Prepaid Cardholders to view their Visa, Mastercard, American Express and Discover prepaid card information online. In addition, it allows the users to create an Online Account in My Prepaid Center to access all other features and options of this online service and get more information regarding the use of the card.

My Prepaid Center Information is safe and secure as it is protected by SSL (Secure Socket Layer) technology that encrypts and scrambles information submitted online. And also it is available to access 24/7 from anywhere across the world.

My Prepaid Center Features & Benefits

My Prepaid Center is an online service that can be accessed with the Online Profile or without it. Though you must register for and create a My Prepaid Center Online Account to gain full access to all the features such as

  • Check your available card balance
  • See a list and summary of your most recent transaction
  • Opt-in and manage your balance and transaction alerts
  • View your card account activities
  • Add multiple cards to one account
  • Update and manage personal profile information
  • Obtain detailed information about using your prepaid card
  • Know where your prepaid card is accepted.

Make a note that if your prepaid card is processed for more than its available value, the balance inquiry can be declined.

How to Activate Your Prepaid Card in My Prepaid Center

Before accessing your Prepaid Card in My Prepaid Center, you must activate it if you already have not done it earlier. To initiate the activation process, keep your prepaid card in your hand and follow the steps listed below. It is simple and easy; would not take much time to complete the entire procedure.

  • Go to the My Prepaid Center Welcome Page,
  • Enter the Card Number from your Amex, Discover, Visa, or Mastercard Prepaid Debit Card in the specific field on the box under Sign In ‘Activate card or View card’ on the right-hand side of your screen.

Activate Your Prepaid Card in My Prepaid Center


  • To ensure you type the correct number, you can select the ‘View Card Number’ checkbox and enable the feature.
  • Select the card Expiration Date: Month and Year, from the drop-down list.
  • Enter the Security Code, the last 3 digits on the back of your prepaid card,


  • Click on the secure “Activate” button to proceed for activating your card.


If you have a redemption code, you can also apply that by clicking the red “Redeem Now” link next to ‘Have a redemption code?’ located at the bottom of the ‘Activate card/Sign in with your card number’ area before hitting the ‘Login’ button.

Even if you do not activate your prepaid card separately, your first-time login will activate the card if it requires activation.

How to Create My Prepaid Center Online Profile

Once your Prepaid Card is activated, you can create an online profile with My Prepaid Center and take advantage of all the benefits of the portal. To set up your My Prepaid Center Online Profile, you will need to

  • Visit My Prepaid Center official website,
  • Click on Sign In/Register menu and on next page click on ‘sign up’ option
  • Entering the designated page, type your First Name, Last Name, Prepaid Card Number, its Expiration Date, and Security Code or CVV on their respective fields.
  • Create a password that must contain at least one letter and must not contain your card number
  • Provide your Email Address and confirm it by re-entering the same.
  • Choose a Security Question and set the answer
  • Create an 8-20 characters long password including at least one number, one upper case letter, one lower case letter, and one special character.
  • Type the newly established password once again for confirmation
  • Select your Alert Notification Language.
  • Click on the “CREATE PROFILE” button when you are done.



Before that, you can click the “Redeem Code” link found at the top next to My Prepaid Center if you have a redemption code to use.

How to Access My Prepaid Center Login Account

Once your My Prepaid Center Online Account Profile is set up, you can log in to it and access your Prepaid Card information whenever you wish. For logging in, you will be required to

  • Visit
  • Click on sign in option from main menu.
  • Enter the username and password that you created during the My Prepaid Center Create Profile procedure in their respective fields under the ‘Sign in with your username on the left side of your screen.
  • Click on the “LOG IN” button.


You can also sign in without using your My Prepaid Center Login Information by providing your Prepaid Card Number, Expiration Date and Security Code in the second box on the login page.

How to Recover My Prepaid Center Online Account Login Info

The My Prepaid Center Online Account users, who have created their Profile but forgot the required login credential can recover them and regain their My Prepaid Center Profile Access.

To retrieve the username, you will need to click the “Forgot username?” link below its entry field and submit the Email Address registered with your My Prepaid Center Online Profile and the username will be sent to you.

To reset the password, you have to complete somewhat the same procedure. Like, click on the “Forgot password?” link below the entry field and provide you’re My Prepaid Center Online Profile Username and continue following the instructions on the screen.

Read More Login Guide


Contact Information

For encountering any problem with your Prepaid Card, you will have to call the Cardholder Services at the toll-free number on the back of your card.

And if you have any problem while accessing My Prepaid Center, use the following customer service number based on your prepaid card.

American Express: 888-900-2347
Discover: 888-842-0336
Visa: 877-610-1075
Mastercard: 888-371-2109

Mailing Address:

Cardholder Services
State Highway 121 BYP
Suite 200 Lewisville, TX 75067

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